Robert H. Lurie Medical Research Center
303 East Superior Street
Chicago, IL 60611

September 21, 2018
8:30 a.m. to 5:00 p.m.

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Friday, September 21 • 1:30pm - 2:30pm
Let's Talk about Telephone Talk

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Let's Talk about Telephone Talk

Every day clinicians speak by telephone with other healthcare professionals to coordinate patient care among distributed teams, to seek and give advice about patient management, and to transition care from one team to another. Thus, these conversations make up a substantive portion of the workplace curriculum. However, telephone talk seldom comprises the focus of teaching or assessment in healthcare training.
During this session, we will explore work-related telephone conversations between health care professional and discuss their potential for learning and teaching. We will use a combination of brief, interactive didactics and small group activities to help participants talk and think about telephone talk.
After this workshop, participants will be able to:
  1. Outline the role of talk in learning
  2. Describe how workplace telephone conversations reflect a learners’ developmental trajectory
  3. dentify learning opportunities during telephone conversations

avatar for Walter J Eppich, MD, PhD

Walter J Eppich, MD, PhD

Associate Professor of Pediatrics (Emergency Medicine) and Medical Education, Northwestern University
Walter Eppich, MD, MEd directs the Feinberg Academy of Medical Educators (FAME) and Faculty Development for the Department of Medical Education. He has taught extensively on basic and advanced simulation educator courses and serves as principal faculty at the Harvard Center for Medical... Read More →

Friday September 21, 2018 1:30pm - 2:30pm CDT
Searle Seminar Room