Let's Talk about Telephone TalkEvery day clinicians speak by telephone with other healthcare professionals to coordinate patient care among distributed teams, to seek and give advice about patient management, and to transition care from one team to another. Thus, these conversations make up a substantive portion of the workplace curriculum. However, telephone talk seldom comprises the focus of teaching or assessment in healthcare training.
During this session, we will explore work-related telephone conversations between health care professional and discuss their potential for learning and teaching. We will use a combination of brief, interactive didactics and small group activities to help participants talk and think about telephone talk.
After this workshop, participants will be able to:
- Outline the role of talk in learning
- Describe how workplace telephone conversations reflect a learners’ developmental trajectory
- dentify learning opportunities during telephone conversations
